Frequently Asked Questions
Everything you need to know about your Arcina Ori experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that sale items and intimate apparel are final sale for hygiene reasons.
How do I find my correct size?
Each product page features a detailed size guide. We recommend comparing your measurements against our chart, as our silhouettes range from body-con to oversized fits.
Do you restock sold-out pieces?
To maintain exclusivity and reduce waste, many of our designs are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if an item returns.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna.
How should I care for my Arcina Ori garments?
To preserve the quality of our premium fabrics, we recommend professional dry cleaning or a gentle hand wash in cold water. Always refer to the specific care label inside your garment.